On-call maintenance and emergencies, without the confusion

Set the rotation once

Choose who is on call, in what order and how long each turn lasts. The calendar fills itself for months, so nobody has to ask whose turn it is. Swap or remove a turn when plans change. The whole team sees the month's calendar, and the person on call has an "ON CALL" chip at the top of the app.

Emergencies always come first

• Emergency work orders show in red at the top of the dashboard, with the pinned emergency vendor on the order and a one-tap call button.
• An emergency sounds a siren once on each device. A technician or porter hears the emergencies assigned to them; the supervisors working today hear every one still waiting.
• A new emergency that nobody has yet is assigned to the person on call at once, and the siren sounds for them and for the supervisors working today.
• With nobody on call, the supervisors working today (or, if there are none, every technician and porter) get an "I'll take it" button. The first tap gets the job.
• Until someone takes it, the card shows only the apartment, the category and a short title, never the resident's words.

Each property decides what counts as an emergency

The Emergency line page puts the after-hours plan in one place: the list of what counts as an emergency for your property, who answers after hours (MTD's own service or the after-hours provider your property already has) and the on-call schedule. The maintenance supervisor runs it; when the property has no active supervisor, the Property Manager does.

Residents know what to do

In the resident portal, the after-hours emergency number is always shown. Residents can ask "Is my request an emergency?" and get an answer right away, based on the same list. For gas, carbon monoxide, smoke, sparks, water near electricity or sewage, a danger notice comes first, and for real danger the app tells them to call 911 first.

The cost of every night call

Each work order adds up what it cost, including the on-call trip. With the time clock turned on, the weekly timesheet counts overtime and on-call trips and is ready to export.

Optional: an emergency call line

A property can add a dedicated after-hours phone number that reaches the person on call. Recorded calls are turned into text, translated between English and Spanish and summarized for staff by our AI provider; callers agree to the recording first. It is a tool to take maintenance emergencies, not an emergency service, and it does not replace calling 911.

The emergency call line is optional and costs $120 per property per month, billed separately.

Try it in the demo

Who is on call shows at the top. Open Emergency line to see the list, the after-hours service and the on-call schedule. As a resident, try "Is my request an emergency?" with "I smell gas" or "the faucet drips". The public demo has a sample property; nothing you do there is saved.

Frequently asked questions